The questions we get
How long does shipping take?
Orders are dispatched within 1–2 business days. Delivery usually takes 5–9 business days in the United States and 7–10 business days elsewhere. You get a tracking link by email as soon as your order ships.
Is shipping really free?
Yes. Every order ships free with tracking, no minimum. Faster express shipping is available at checkout if you want it.
Will I pay any taxes or extra charges?
No. We don't add any taxes or shipping charges at checkout. If your country charges an import duty on delivery, contact us and we'll sort it out.
What if it doesn't work for me?
Every order comes with our 60-day guarantee. Email us within 60 days of delivery and we'll make it right. If something arrives damaged or isn't what you ordered, we replace it free, and you don't need to send the original back.
How do I return something?
Email support@dalefair.com with your order number. We'll reply with the return address and instructions. Refunds go back to your original payment method within 10 business days of approval.
Can I change or cancel my order?
Yes, until it ships. Email us as soon as you can; address changes need to reach us within 12 hours of ordering.
Where is my order?
Use the tracking link in your shipping email. If tracking shows delivered but you haven't received it, tell us within 5 days and we'll open a claim with the carrier.
Which payment methods do you take?
Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay and Shop Pay.
Is there a person at the other end?
Yes. Write to support@dalefair.com and one of us replies, usually the same day (Monday to Friday, 08:00–17:00 ET).